Shipping Policy

We use a variety of shipping methods depending on your location, the item’s size, weight, and dimensions. We will endeavour to use the most efficient method available to us at the time of dispatch that best serves your address or requirements.

We only ship to China and inside Canada for now. We use and trust carriers such as Canada Post and UPS in Canada. Orders shipped to China are sent using our private courier.

We do not offer refunds for any item. Please choose carefully.

For all shipping methods, tracking numbers are provided for trackability and traceability via order shipment email notifications.

Orders placed after 5pm Monday to Friday will be processed the following working day.

All orders are processed and dispatched between Monday and Friday, except holidays.

You might receive your products in 4-7 business days, the delivery times provided are an estimate only. While Isabella Winery will make every effort to ensure delivery is completed within the timeframe, factors such as public holidays and peak delivery times may not always allow this to be possible.

All prices stated are shown in Canadian Dollars (CAD) and are exclusive of taxes.

If you have any further enquiries or special requests, please contact us by email, or call 604-288-0608.